Effective Date: 6/28/2024

Thank you for choosing Luma Mental Health Network. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://lumamentalhealthnetwork.com/, use our virtual mental health services, or otherwise interact with us. Please read this policy carefully. By accessing or using our services, you agree to be bound by the terms and conditions described herein.

1. Information We Collect

We may collect the following types of information when you use our services:

• Personal Information: Identifying data such as name, contact information (e.g., email address, phone number), and relevant medical and mental health history for Virtual Care consultations and psychological evaluations.
• Insurance Information: Details including insurance carrier, policy number, claim information, effective date, and any other pertinent data required for insurance and lien processing.

2. How We Use Your Information

We utilize the information we collect for the following purposes:

• To facilitate virtual mental health evaluations, therapy, and specialized care tailored to accident-related trauma.
• To efficiently document clinical findings and provide timely medical records to support your care.
• To engage with you, including sending appointment updates, schedule reminders, and responding to inquiries promptly.

3. Sharing Your Information

We prioritize the confidentiality of your information and do not sell or rent it to third parties. However, we may disclose your data under the following circumstances:

• With licensed providers and clinicians involved in your care to coordinate evaluation and treatment.
• With service providers who assist in operational support or secure portal management.
• With our billing partners to facilitate lien-based or insurance billing processes.
• When mandated by applicable law or to safeguard our legal rights.

4. Security of Your Information

We employ robust security measures to safeguard your protected health information against unauthorized access or disclosure. Nevertheless, we cannot guarantee absolute security due to the inherent risks associated with data transmission over the internet.

5. Your Choices

You retain the option to update your personal information or preferences by contacting us at info@LumaMentalHealthNetwork.com.

6. Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. We will notify you of significant updates by posting the revised policy on our website.

7. Contact Us
For any queries regarding this Privacy Policy or our practices, please reach out to us at: info@LumaMentalHealthNetwork.com or phone at (855) 822-LUMA.

8. SMS Terms And Conditions
Upon messaging opt-in, the end user agrees to receive messages from Luma Mental Health Network regarding GENERAL COMMUNICATIONS & CUSTOMER SUPPORT. End users can opt-out by replying STOP or request more information by replying HELP. Message frequency varies. Message and data rates may apply. If you need assistance or have questions about our SMS service, reply with "HELP" to any SMS message you receive, or contact our customer support team at (855) 822-LUMA or info@LumaMentalHealthNetwork.com.

9. "No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties."